Reservations and Deposits
A reservation deposit is required to reserve your desired lodging. All reservations made within 21 days of check-in require a 100% reservation deposit paid at the time of reservation. Reservations made outside of 21 days require a 50% reservation deposit with the remaining 50% due 21 days prior to arrival. To protect against damaged or missing items, as well as to help insure facilities are left in acceptable conditions, a security/cleaning deposit is required at check-in. The amount of security/cleaning deposit varies depending on the unit, but generally is equal to one night’s rate.
Cancellations and Refunds
Because your completed reservation secures your exclusive lodging use and prevents us from selling it to others, and because short-term cancellations are difficult to fill and affect us dramatically, we uphold a strict cancellation policy. Reservation cancellation requests must be received 21 days before your scheduled arrival date. Approved cancellations incur a minimum cancellation fee. Short-term reservations made less than 21 days prior to arrival are non-refundable, however your paid reservation deposit may be applied to a future stay within 90 days of your cancelled reservation. There is no refund for reduced guests, reduced nights, or no-shows. Due to the unpredictable nature of our mountain environment, we are neither responsible nor will we refund for restricted use or access of our lodging facilities due to inclement weather, road conditions, acts of nature, or anything else beyond our control. Guests are strongly encouraged to consider purchasing travel insurance to help protect against unforeseen circumstances.
View all Guest Policies and Lodging Agreement here.